REPAIRS, CLEANING & SOLDERING TERMS

UK Consumer Rights Act 2015 & Trading Standards Guidance)
Last updated: Nov 25

1. Scope of Services

These Terms apply to all repair, cleaning, polishing, soldering, resizing, or restoration services (“Services”) carried out by Wild Meadow Studio (“we”, “us”, “our”).

2. Assessment & Pre-Existing Damage

Before work begins, we will assess the item and advise of any visible risks, including:

2.2 Hidden Weaknesses

Some weaknesses cannot be detected until work begins.
We cannot be held liable for damage caused by:

This limitation is permitted under UK consumer law as long as it relates to pre-existing defects, which it does.

3. Customer Responsibility

Customers must disclose:

4. Estimates & Charges

Written or verbal estimates are valid for 14 days.
If additional work is required, we will inform you before proceeding.

Inspection and testing fees may apply and are non-refundable once work begins.

5. Risk Acknowledgement

By leaving an item with us, you acknowledge the inherent risks associated with working on jewellery, including the possibility that:

We will take all reasonable care in line with professional standards.

6. Liability

We do not exclude liability for negligence.
However, we cannot accept responsibility for:

This is fully compliant with the UK Consumer Rights Act.

7. Warranty on Repairs

Repairs are guaranteed for 30 days from collection/delivery.
This warranty does not cover:

8. Collection & Non-Collection

Items must be collected within 90 days of completion unless otherwise agreed.
After this period, we reserve the right to charge storage fees or dispose of the item to recover costs, in accordance with the Torts (Interference with Goods) Act 1977.

9. Payment Terms

Payment is due upon completion and prior to collection, unless otherwise stated in writing.

10. Contact

For enquiries, email: [email protected]

COMMISSIONS TERMS & CONDITIONS

Consumer Rights Act 2015 & Trading Standards Guidance
Last updated: Nov 2025

1. Definitions

“Commission” refers to any custom-made or bespoke jewellery item created specifically for the customer based on their instructions or design.

2. Design Process

Initial consultations may include sketches, photographs, or design references.

Designs must be approved in writing (email or message).
Once approved, no further changes can be made without additional cost.

3. Deposits & Payments

A non-refundable deposit of 50% of the quoted total price is required before work begins on the commission. This deposit covers the initial design work, sourcing of materials, and other preparation costs for your project. By paying the deposit, you confirm your commitment to proceed with the commission under the agreed terms.

The remaining balance (the other 50% of the commission price, plus any agreed additional costs) must be paid in full before you collect the finished work or before it is dispatched to you. No item will be released until full payment has been received.

We strive to complete all commissions within the original quoted price. However, if unforeseen additional materials or labor are required during the making process, we will inform you as soon as possible. In such a case, a revised quote outlining the extra costs will be provided, and your approval will be required before any additional work proceeds. We reserve the right to charge for necessary extra materials or labour only with your prior consent, ensuring that you are never surprised by unexpected fees. This approach keeps us in line with UK trading standards by guaranteeing transparency and fairness in any price adjustments.

4. Cancellation Policy

Once work has begun, the order cannot be cancelled and no refund will be issued, in accordance with the Consumer Contracts Regulations 2013 (custom goods exemption).

If we must cancel due to circumstances beyond our control, a full refund will be issued.

5. Production Times

Estimated completion dates are provided in good faith.
These are not guaranteed due to:

We will notify you if timeframes change.

6. Materials & Sourcing

We will source materials that meet the agreed specification.
If materials become unavailable, we will contact you with alternatives before proceeding.

7. Hallmarking

All commissions above the legal exemption weight will be hallmarked by a UK Assay Office in accordance with the Hallmarking Act 1973.

8. Handmade Characteristics

Commissions are handmade and may show small natural variations in texture, finish, and dimensions.

These are not considered faults under the Consumer Rights Act.

9. Changes After Completion

Adjustments or alterations requested by the customer after completion may incur additional charges.

10. Faults & Remedies

If the item is faulty, we will repair or replace it at no cost.

We are not responsible for damage caused by:

11. Ownership

Designs, sketches, and concept work remain the intellectual property of Wild Meadow Studio unless otherwise agreed.

12. Collection & Delivery

Proof of identity may be required upon collection.
We are not liable for delivery delays once the item is handed to the courier.

13. Contact

For commission enquiries:
[email protected]

REPAIRS, CLEANING & SOLDERING TERMS

UK Consumer Rights Act 2015 & Trading Standards Guidance)Last updated: Nov 25

1. Scope of Services

These Terms apply to all repair, cleaning, polishing, soldering, resizing, or restoration services (“Services”) carried out by Wild Meadow Studio (“we”, “us”, “our”).

2. Assessment & Pre-Existing Damage

Before work begins, we will assess the item and advise of any visible risks, including:

2.2 Hidden Weaknesses

Some weaknesses cannot be detected until work begins.We cannot be held liable for damage caused by:

This limitation is permitted under UK consumer law as long as it relates to pre-existing defects, which it does.

3. Customer Responsibility

Customers must disclose:

4. Estimates & Charges

Written or verbal estimates are valid for 14 days.If additional work is required, we will inform you before proceeding.

Inspection and testing fees may apply and are non-refundable once work begins.

5. Risk Acknowledgement

By leaving an item with us, you acknowledge the inherent risks associated with working on jewellery, including the possibility that:

We will take all reasonable care in line with professional standards.

6. Liability

We do not exclude liability for negligence.However, we cannot accept responsibility for:

This is fully compliant with the UK Consumer Rights Act.

7. Warranty on Repairs

Repairs are guaranteed for 30 days from collection/delivery.This warranty does not cover:

8. Collection & Non-Collection

Items must be collected within 90 days of completion unless otherwise agreed.After this period, we reserve the right to charge storage fees or dispose of the item to recover costs, in accordance with the Torts (Interference with Goods) Act 1977.

9. Payment Terms

Payment is due upon completion and prior to collection, unless otherwise stated in writing.

10. Contact

For enquiries, email: [email protected]

COMMISSIONS TERMS & CONDITIONS

Consumer Rights Act 2015 & Trading Standards GuidanceLast updated: Nov 2025

1. Definitions

“Commission” refers to any custom-made or bespoke jewellery item created specifically for the customer based on their instructions or design.

2. Design Process

Initial consultations may include sketches, photographs, or design references.

Designs must be approved in writing (email or message).Once approved, no further changes can be made without additional cost.

3. Deposits & Payments

The remaining balance (the other 50% of the commission price, plus any agreed additional costs) must be paid in full before you collect the finished work or before it is dispatched to you. No item will be released until full payment has been received.

4. Cancellation Policy

Once work has begun, the order cannot be cancelled and no refund will be issued, in accordance with the Consumer Contracts Regulations 2013 (custom goods exemption).

If we must cancel due to circumstances beyond our control, a full refund will be issued.

5. Production Times

Estimated completion dates are provided in good faith.These are not guaranteed due to:

We will notify you if timeframes change.

6. Materials & Sourcing

We will source materials that meet the agreed specification.If materials become unavailable, we will contact you with alternatives before proceeding.

7. Hallmarking

All commissions above the legal exemption weight will be hallmarked by a UK Assay Office in accordance with the Hallmarking Act 1973.

8. Handmade Characteristics

Commissions are handmade and may show small natural variations in texture, finish, and dimensions.

These are not considered faults under the Consumer Rights Act.

9. Changes After Completion

Adjustments or alterations requested by the customer after completion may incur additional charges.

10. Faults & Remedies

If the item is faulty, we will repair or replace it at no cost.

We are not responsible for damage caused by:

11. Ownership

Designs, sketches, and concept work remain the intellectual property of Wild Meadow Studio unless otherwise agreed.

12. Collection & Delivery

Proof of identity may be required upon collection.We are not liable for delivery delays once the item is handed to the courier.

13. Contact

For commission enquiries:[email protected]

UK Consumer Rights Act 2015 & Trading Standards Guidance)
Last updated: Nov 25

Some weaknesses cannot be detected until work begins.
We cannot be held liable for damage caused by:

Written or verbal estimates are valid for 14 days.
If additional work is required, we will inform you before proceeding.

We do not exclude liability for negligence.
However, we cannot accept responsibility for:

Repairs are guaranteed for 30 days from collection/delivery.
This warranty does not cover:

Items must be collected within 90 days of completion unless otherwise agreed.
After this period, we reserve the right to charge storage fees or dispose of the item to recover costs, in accordance with the Torts (Interference with Goods) Act 1977.

Consumer Rights Act 2015 & Trading Standards Guidance
Last updated: Nov 2025

Designs must be approved in writing (email or message).
Once approved, no further changes can be made without additional cost.

Estimated completion dates are provided in good faith.
These are not guaranteed due to:

We will source materials that meet the agreed specification.
If materials become unavailable, we will contact you with alternatives before proceeding.

Proof of identity may be required upon collection.
We are not liable for delivery delays once the item is handed to the courier.

For commission enquiries:
[email protected]